Privacy Policy
Effective date: January 1, 2026. This Privacy Policy describes how Sierra Ridge Claim Estimating Co. ("we", "our", or "us") collects, uses and protects the personal information of visitors to propertyclaimtipsunitcostlineitemestimatingservice.com (the "Website") and clients of our estimating services.
1. Information we collect
Information you provide directly
- Contact details — name, email address, telephone number and mailing address when you submit our request form, call us, or email us.
- Claim information — details about your property, cause of loss, policy declarations, prior estimates and photographs when you engage us for estimating services.
- Payment information — where applicable, billing details for invoices; card processing is handled by a third-party processor, and we do not store card numbers on our systems.
Information collected automatically
- Standard server-log data (IP address, browser type, pages visited, timestamps) collected by our hosting provider.
- Anonymous analytics data (aggregated page views, bounce rates) collected only if you accept optional analytics cookies.
2. How we use your information
- To respond to your inquiries and provide estimating services you request.
- To prepare estimating reports and communicate with your insurance company, adjuster or contractor at your direction.
- To send invoices and administer our client relationship.
- To maintain the security and integrity of the Website.
- To comply with our legal obligations under California and U.S. law.
3. Legal bases
We process personal information based on (a) your consent, when you submit information voluntarily; (b) the performance of a contract for services you have engaged us for; (c) our legitimate business interests in operating and improving the Website; and (d) compliance with our legal obligations.
4. Sharing your information
We do not sell your personal information. We share information only with:
- Third parties you specifically direct us to communicate with (e.g., your insurance adjuster, contractor or attorney).
- Service providers that host our Website, process payments, or provide email services — bound by written agreements requiring confidentiality.
- Government authorities where required by valid legal process.
5. Data retention
We retain claim files for seven (7) years after project completion, consistent with California business record-keeping standards. Website inquiry data that does not become a client file is deleted within 24 months.
6. Your rights
California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we hold, the right to request deletion, the right to correct inaccurate information, and the right to opt out of any sale or sharing of personal information (we do not sell personal information). To exercise these rights, contact us at service@propertyclaimtipsunitcostlineitemestimatingservice.com or by mail at the address below.
7. Security
We use commercially reasonable administrative, technical and physical safeguards to protect the personal information we hold, including encrypted email for transmitting sensitive documents on request. No method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
8. Children's privacy
Our services are directed to property owners and business clients. We do not knowingly collect personal information from children under 16.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Effective date" at the top of this page reflects the most recent revision. Material changes will be highlighted on the Website.
10. Contact us
Sierra Ridge Claim Estimating Co.
Attn: Privacy Officer
4879 Chicago Avenue, Exeter, CA 93221
Phone: (559) 592-5733
Email: service@propertyclaimtipsunitcostlineitemestimatingservice.com